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Terms of Service

Effective October 12, 2026

This is a translation of the French “Conditions générales d’utilisation et de vente”. In case of discrepancy, the French version prevails.

1. Purpose

These terms (the “Terms”) govern access to and use of the Horair service (the “Service”) published by IWCORP, a French EURL with a share capital of €500, registered in Bourg-en-Bresse under number 939 891 313, with its registered office at 106 chemin de la Grande Terre, 01390 Civrieux, France (“Horair”, “we”).

By creating an account, starting a trial or subscribing, the customer (the “Customer”) accepts these Terms without reservation. They prevail over any other document of the Customer.

2. Definitions

  • Account: the Customer’s space on the Service, linked to one or more companies (workspaces).
  • User: any individual who accesses the Service through the Customer’s Account, including invited members.
  • Location: a physical place (store, restaurant, branch…) managed in the Service. It is the billing unit.
  • Third-party platforms: the external services the Customer connects (Google Business Profile, Facebook, Apple Business Connect, Bing Places, WhatsApp, etc.).
  • Customer Data: information entered, imported or synced by the Customer in the Service.

3. Business customers only

The Service is intended exclusively for businesses and professionals acting for the purposes of their trade. The Customer declares that it contracts as a professional. Consumer withdrawal rights do not apply.

4. Account

The Customer provides accurate, up-to-date information. It is responsible for keeping its credentials, access tokens (MCP, connected apps) and linked WhatsApp numbers confidential, and for all actions taken from its Account. It notifies us promptly of any unauthorized use.

5. Description of the Service

The Service notably allows the Customer to:

  • manage the opening hours, special hours and public holidays of its Locations and publish them on the connected Third-party platforms;
  • read and reply to customer reviews published on certain Third-party platforms;
  • change its hours by WhatsApp message or from an MCP-compatible assistant (the “Assistant”);
  • invite members and manage their permissions.

The Service evolves regularly. We may add, change or remove features, without substantially reducing the essential features during a paid subscription period.

6. Free trial

A 14-day free trial, with no credit card required, is offered on first sign-up. Some features may be limited during the trial (for example the number of Assistant requests). After the trial, continued use of the Service requires a paid subscription. Nothing is charged automatically when the trial ends.

7. Prices

The subscription is billed per Location, every feature included:

Plan Price per Location
Monthly €9.99 per month, excl. VAT
Yearly €89.00 per year, excl. VAT

Prices are in euros and exclude taxes. VAT or any sales tax applicable in the Customer’s country is calculated and added at checkout. A Customer registered for VAT in another EU member state may enter its VAT number to apply the reverse-charge mechanism.

A “Custom” offer (groups, networks, agencies) may be quoted separately. The specific terms of that quote then prevail over this article.

We may change our prices. Any increase is notified by email at least 30 days before the next renewal date. It applies from that date, and the Customer may cancel before it.

8. Ordering and payment

Subscriptions are sold by our reseller Lemon Squeezy (a Stripe company), acting as merchant of record: it collects the payment, issues the invoice and collects applicable taxes. Payment is also subject to the Lemon Squeezy buyer terms. The Service itself is provided by Horair under these Terms.

Payment is due in advance, at the start of each period. Invoices are available in the Service (Billing) and in the payment portal.

If a payment fails, it is retried automatically. If the failure persists, we may suspend access to paid features until payment is made, after notifying the Customer.

9. Term, renewal and cancellation

The subscription runs for the chosen period (one month or one year) and renews automatically for the same period.

The Customer may cancel at any time from the Service (Billing) or the payment portal. Cancellation takes effect at the end of the current period, and the Customer keeps access until then. Any period started is due and is not refunded pro rata, unless mandatory law provides otherwise or we grant a goodwill gesture.

Adding or removing Locations: adding a Location to an existing subscription is charged pro rata on the next invoice. Removing a unit takes effect at the next renewal.

10. Customer obligations

The Customer undertakes to:

  • only manage Locations and Third-party platform accounts it is entitled to manage;
  • check the accuracy of the hours and review replies it publishes, for which it remains solely responsible;
  • comply with the terms of use of the Third-party platforms;
  • not use the Service for unlawful or misleading purposes, or in breach of third-party rights;
  • not attempt to bypass technical limits, access other customers’ data, decompile the software or disrupt the Service.

11. Third-party platforms

By connecting a Third-party platform, the Customer authorizes us to read and publish information on its behalf, within the permissions granted. It may revoke this authorization at any time from the Service or from the platform.

Third-party platforms remain in control of their services. We are not responsible for their publication delays, rejections, changes, account suspensions, API changes or outages, or the content they display.

12. AI Assistant

The Assistant relies on artificial intelligence models. The Customer is informed that it interacts with an automated system, not a person. The Assistant’s answers may contain errors, and the Customer checks the confirmation of each change. Use of the Assistant is subject to fair-use quotas. Only the WhatsApp numbers linked by the Customer and the apps it has authorized can act on its Account, within their permissions.

13. Availability and support

We use reasonable efforts to keep the Service available 24/7, excluding maintenance and force majeure. This is an obligation of means. Support is provided by email at [email protected] on business days.

14. Intellectual property

Horair retains all rights to the Service, the software, the brand and the content it provides. The Customer receives a personal, non-exclusive, non-transferable right of use for the duration of its subscription or trial.

The Customer remains the owner of the Customer Data. It grants us the right to host, process and transmit it to the Third-party platforms it has connected, solely to provide the Service.

15. Personal data

How we process personal data is described in the Privacy Policy.

For personal data the Customer processes through the Service (for example reviewers’ names and content, its Users’ data), the Customer is the controller and Horair acts as a processor under Article 28 of the GDPR. As such, Horair:

  • only processes this data on the Customer’s documented instructions, which result from these Terms and its use of the Service;
  • ensures that persons authorized to process it are bound by confidentiality;
  • implements appropriate security measures (encryption in transit, access control);
  • only uses the sub-processors listed in the Privacy Policy and informs the Customer of any change, to which the Customer may object by cancelling;
  • assists the Customer in responding to data subject requests and meeting its security obligations;
  • notifies the Customer of any personal data breach without undue delay after becoming aware of it;
  • deletes or returns the data at the end of the contract (article 18);
  • makes available the information needed to demonstrate compliance with these obligations.

16. Confidentiality

Each party keeps confidential the non-public information of the other party it learns in connection with the contract, during its term and for three years after it ends.

17. Liability

Horair is bound by an obligation of means. It may only be held liable for proven fault and for direct damages only. Indirect damages, such as loss of revenue, customers, data or reputation, are excluded.

Horair’s total liability, for all causes combined, is limited to the amounts actually paid by the Customer for the Service during the 12 months preceding the event giving rise to liability. These limits do not apply to gross negligence, wilful misconduct or personal injury.

18. Suspension, termination and end of contract

In case of serious breach by the Customer, we may suspend or terminate its access after a formal notice that remains unremedied for 15 days, or immediately in an emergency (fraud, security threat, unlawful use).

At the end of the contract, the Customer may request an export of its data for 30 days. Customer Data is then deleted, subject to the legal retention periods described in the Privacy Policy.

19. Force majeure

Neither party is liable for any delay or failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code.

20. Changes to the Terms

We may update these Terms. Any material change is notified by email at least 30 days before it takes effect. A Customer who refuses it may cancel its subscription before that date. Continued use of the Service after that date constitutes acceptance.

21. Governing law and disputes

These Terms are governed by French law. In case of dispute, the parties first seek an amicable solution. Failing that, the dispute is brought before the Commercial Court of Lyon (Tribunal de commerce de Lyon), France.

22. Miscellaneous

If any provision is held invalid, the others remain in force. Failure to enforce a breach does not constitute a waiver. These Terms are written in French. In case of translation, the French version prevails.

Questions: [email protected]